City & Guilds Appeals Procedure
If a candidate wishes to appeal against an assessment decision, the following steps should be observed:
The candidate should first discuss the reason for appeal with their assessor. This should ideally be done as soon as possible after the assessment decision.
The assessor must consider the reasons for the appeal and must give the candidate an immediate response. The assessor’s decision will be confirmed in writing to the candidate.
If the candidate is not satisfied with the assessor’s final decision, a formal written appeal should be sent to the internal verifier (IV)
The IV will reconsider the assessment decision taking into account the candidate’s reason for appeal, the candidate’s evidence and associated records, the assessor’s reason for the assessment and the opinion of another assessor from the training centre.
The IV must give the candidate the reconsidered decision, in writing, within ten working days of receiving the appeal.
If the candidate is not satisfied with the findings of the IV then the candidate has the right to go to the awarding body City & Guilds external verifier (EV) but must inform the IV that they wish to do so.
The IV will provide the City & Guilds EV with all the relevant information and evidence with regards to the assessment and previous appeal proceedings.
The decision of the City & Guilds EV is final
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