Duration
One Day
Group Size
Maximum 10 learners
Who should attend?
This course is suitable for everyone working within the Highways industry. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace, including a working on the Highway.
Pre-requisites
None.
Course aims
The course aims to provide learners with an awareness, effective techniques and strategies for handling and resolving conflict in the workplace.
Course Objectives:
Learners will cover the following objectives:
- Introduction to Conflict Resolution
- The Law
- Weapons Display and Discussion
- Reporting Techniques and Procedures
- Recognition of Trigger Factors
- Challenging behaviour
- Build-up of aggression and violence
- Communication between people
- De-escalation Techniques
- Attitude Reflection
- Scenario Based Training
Certification:
On successful completion of the course, learners will receive a certificate of attendance valid for 2 years.
NB – This course is accredited by JAUPT and can be delivered as one of the 7-hour modules toward driver CPC.
